Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at

All our products are handcrafted in the foothills of the Blue Mountains, Australia. 

No. Our manufacturing and testing processes are completely free from animal testing and we only source from suppliers who do not test on animals.

Onyx Botanica is committed to a cruelty-free lifestyle.

Yes. Our products are botanically based and contain zero animal or insect-derived ingredients. We are committed to animal protection on every level.

Yes. We have formulated each product to be completely gender neutral. All of our products contain highly beneficial ingredients designed to be equally effective for every human being regardless of their gender.

Our products have been tested to have at least a 24 month shelf life if unopened and stored at normal room temperature, during which they will retain their integrity and perform as expected.

No. Our products are Sulphate free, Paraben free, Lanolin free, Mineral oil free, Artificial colour free, Artificial fragrance free and SLS free.

Yes. All our products undergo microbiological and stability testing. These tests are conducted in a certified laboratory in Sydney.

Yes. Our products are packaged in glass sourced from an Australian supplier, and is 100% recyclable. 

We accept Visa, Mastercard, Amex, Afterpay, Apple Pay, Google Pay & Stripe Payments.

You can shop with confidence knowing all your payments are secure and our Website is fully SSL secured.